Releases
The App updates itself. Minor and patch releases reach every installation automatically, so there is nothing for your administrators to schedule.
How updates reach you
Minor and patch releases are deployed by us and propagate automatically to every installation, so you are always on the current minor version of your major version. Major version upgrades, and any upgrade adding a permission scope, need explicit approval from your Atlassian site administrator.
Cadence
Maintenance releases monthly or as required. Security fixes go out as soon as they are ready, without waiting for a scheduled release. We commit to at least one version update in every 18-month period.
Notice we give
At least 60 days before a change that removes documented functionality or requires configuration work by you. At least 90 days' written notice if the App is discontinued, with a pro-rata refund request supported to Atlassian.
These commitments are contractual, not aspirational — they are set out in section 9 of the Support and Maintenance Description, which forms part of the End User Terms.
Version history
Version 2.7.0 is the current deployed release, documented throughout the user guides as of 30 August 2026.
Per-version notes are published here as each release ships. For the change history of a specific version before then, write to support@itsm-ltd.com and we will send it.
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