The paperwork, in full
Everything your legal, security and procurement teams need, published in the open at stable URLs. No login, no sales call, no PDF request form.
Privacy Policy
What personal data the App processes, our role under UK GDPR, the lawful bases, our sub-processors, how long we keep things and your rights.
End User Terms
The agreement you accept by installing the App: licence grant, restrictions, fees and refunds, warranties, liability and termination.
Cloud Security Statement
Our security posture for your risk and procurement review: architecture, encryption and residency, egress, permissions, access control and incident response.
Support and Maintenance
How to raise a request, support hours, priority definitions and first-response targets, what is in and out of scope, and how releases are handled.
Data Processing Agreement
The Article 28 terms under which we process personal data on your behalf: documented instructions, security measures, sub-processors and international transfers.
These pages are the operative published versions. Each states its own effective date and version number at the top. The End User Terms incorporate the other documents by reference, so together they form the agreement between you and ITSM Ltd.
Questions before you buy
If your security review needs something these documents do not cover, ask. We answer security questionnaires directly — see the response targets in the Support and Maintenance Description.
The Cloud Security Statement is written to be forwarded to a risk team as-is, and the Data Processing Agreement takes effect on installation without a signature — though we will countersign a copy on request to support@itsm-ltd.com.
Stop guessing whether a service is ready
Bring readiness scoring, gate sign-off and early-life support into the tool your teams already run transitions in.
Pricing and trial details are on the Atlassian Marketplace listing.